Return Policy

Thank you for choosing Poxovo Design. We understand that occasionally, you may need to make a return. We’ve made the process straightforward. Please review our Return Policy, and we’ll guide you through the steps.

1. 30-Day Return Window

You have a generous 30-day return window from the date of purchase to request a return for any product that didn’t meet your expectations.

2. Eligibility for Returns

For a successful return, your item must remain unworn, unused, and in its original packaging. If the item is not in its original condition or has been damaged due to reasons not related to our error, we won’t be able to accept it.

3. Return Shipping Costs

Please keep in mind that return shipping costs are the responsibility of the customer. For your peace of mind, we recommend using a trackable shipping service.

4. Initiating Your Return

The process begins with a simple step: log in to your Poxovo Design account. Once logged in, find the order you wish to return, and click on the ‘Return’ option to initiate your return request.

5. Refunds

Upon receiving your returned item and inspecting its condition, we will notify you by email regarding the approval or rejection of your refund.

For approved returns, your refund will be processed, and the credited amount will be returned to your original method of payment. Please allow for varying processing times as financial institutions differ.

6. Exceptions

Do keep in mind that certain items, such as customized or personalized products, may not be eligible for return unless they arrive damaged or defective. We’re open to making exceptions on a case-by-case basis.

7. Contact Us

Should you have any queries or need assistance with the return process, don’t hesitate to reach out to our dedicated customer support at cs@poxovodesign.com. We’re here to assist you in every step of the way.

Thank you for choosing Poxovo Design. We value your satisfaction and aim to make your shopping experience enjoyable and stress-free.